Privacy Policy

Sevara respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website sevara.in or purchase our products. By using our Website, you agree to the practices described in this Policy.

Information We Collect

We collect the following types of information to provide you with a smooth shopping experience:

Personal Information: Name, email address, phone number, billing and shipping address.
Payment Information: Payment card details, UPI, wallet, or net banking details (processed securely by third-party payment gateways).
Order Information: Details of products purchased, transaction history, and shipping information.
Technical Information: IP address, browser type, device information, and pages you visit on our Website.
Cookies & Tracking Data: Information collected through cookies, pixels, and similar technologies to improve site functionality and marketing.

How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders.
To communicate with you regarding orders, offers, and customer service.
To improve our Website, products, and services.
To personalize your shopping experience.
To prevent fraud, secure payments, and comply with legal obligations.

Cookies & Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze traffic.
Some cookies are essential for website functionality (like cart and checkout).
You may disable cookies in your browser settings, but some features of the Website may not function properly.

Payments

All online payments are securely processed through trusted third-party payment gateways compliant with RBI and PCI-DSS standards.
We do not store your complete payment details (such as full credit/debit card numbers).
UPI, net banking, and wallet transactions are handled directly by the payment providers.

Shipping & Delivery

To deliver your orders, we share your name, address, and contact details with trusted courier and logistics partners.
Shipping information is used strictly for delivery purposes and not for marketing by third parties.

Sharing of Information

We do not sell or rent your personal data. However, we may share limited information with:

Service providers (payment gateways, logistics, IT support).
Legal authorities when required to comply with applicable laws, regulations, or legal processes.
Business transfers if Sevara undergoes a merger, acquisition, or restructuring.

Data Retention & Security

We retain your personal information as long as necessary for business, legal, and tax purposes.
We implement appropriate security measures (encryption, firewalls, access controls) to protect your data.
However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law (including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023 in India), you may:

Access, correct, or update your personal information.
Request deletion of your personal data (unless retention is required by law).
Opt out of marketing communications anytime.

Legal Compliance

This Policy complies with applicable Indian laws, including:

Information Technology Act, 2000 & Rules
Consumer Protection (E-Commerce) Rules, 2020
Digital Personal Data Protection Act, 2023

If you access our Website outside India, you are responsible for complying with local laws.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For questions, concerns, or requests related to your personal data, you can reach us at:

Sevara
📧 Email: care@sevara.in